Privacy Policy – Green Garden Auz

Last updated: 7/12/2025

This Privacy Policy explains how Green Garden Auz (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website or contact us about our services.

By using our website or providing your personal information to us, you agree to this Privacy Policy.

1. Who we are

Green Garden Auz is a landscaping and gardening business based in Melbourne, Australia.
We provide turf installation, landscape makeovers, garden clean-ups, paving and related services for residential and commercial clients.

If you have any questions about this policy, you can contact us at:
📧 r.sabzivand@greengardenauz.com.au

2. Information we collect

We only collect personal information that we reasonably need to run our business and provide our services. This may include:

Information you provide directly, such as:

• Name

• Email address

• Phone number

• Suburb or address of the property

• Details about your garden or project

• Any other information you choose to send us in a form, email, or message

Information collected automatically when you use our website, such as:

• IP address and general location (e.g. city or region)

• Device type and browser type

• Pages you visit and how you use the website

• Referring website or link

This technical information is usually collected through cookies and similar technologies and is used in an aggregated way (we don’t try to identify you personally from it).

3. How we collect your information

We may collect your information when you:

• Fill out a contact or quote form on our website

• Subscribe to our email list or marketing updates

• Contact us via email, phone, SMS or social media

• Visit and browse our website (through cookies/analytics)

You can choose not to provide certain details, but that may mean we are unable to respond to your enquiry or provide a quote.

4. How we use your information

We may use your personal information to:

• Respond to enquiries and provide quotes or proposals

• Schedule and deliver our landscaping and gardening services

• Send booking confirmations, invoices and payment information

• Improve our website, services and customer experience

• Send email updates, tips, offers, or promotions (only if you’ve given us permission or it is otherwise allowed by law)

• Maintain our business records and comply with legal or regulatory requirements

We do not sell your personal information to third parties.

5. Email marketing and newsletters

If you subscribe to our email list, we may send you:

• Seasonal garden and lawn care tips

• Before/after project highlights

• Special offers or promotions

• Updates about our services

You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us at mahdyar.sabzivand@gmail.com.

6. Cookies and analytics

Our website may use cookies and similar technologies to:

• Help the site function properly

• Understand how visitors use the site

• Improve our content and services

• Measure the performance of any advertising

You can usually control or block cookies through your browser settings, but some parts of the website may not work correctly if cookies are disabled.

7. When we share your information

We may share your personal information with:

• Service providers who help us operate our business (for example: website hosting, email marketing platforms, payment processors or IT support)

• Professional advisers, such as accountants or lawyers, where reasonably necessary

• Government authorities, regulators or law enforcement, if required by law or to protect our legal rights

These third parties are only given the information they need to perform their services and are expected to keep it confidential.

8. Data storage and security

We take reasonable steps to protect the personal information we hold from:

• Misuse, interference and loss

• Unauthorised access, modification or disclosure

Information may be stored electronically on secure servers or in secure cloud services. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

9. How long we keep your information

We keep personal information only for as long as it is reasonably necessary for:

• Providing our services to you

• Managing our business and records

• Meeting legal, tax or accounting obligations

When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.

10. Your rights and choices

You may have the right to:

• Access the personal information we hold about you

• Request correction of any inaccurate or incomplete information

• Opt out of marketing communications at any time

• Make a privacy complaint if you are concerned about how your information is handled

To exercise these rights or raise a concern, please contact us at:
📧 r.sabzivand@greengardenauz.com.au

We will respond within a reasonable time and do our best to resolve any issues.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the new “Last updated” date. We encourage you to review it regularly.

12. Contact us

If you have any questions, requests or complaints about this Privacy Policy or how we handle your personal information, please contact:

Green Garden Auz
📧 r.sabzivand@greengardenauz.com.au